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  • Home
  • Gallery
  • All products
  • Workshops & Gift bar
  • Who & why
  • Corporate gifting
  • Collaborations
  • Contact Us
  • Happy Moments
  • Our partners
  • Concept hampers

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Shipping & Payment

We ship through registered and trusted courier partners for orders within India as well as overseas. For shipping timelines, we will update individually for each product.

  • We offer free shipping for all domestic orders.
  • The deliveries are dispatched to the shipping address recorded at checkout.
  • All orders are processed from our warehouse in Hyderabad, India
  • Free shipping does not apply to orders that are hand-delivered if they can any fresh flowers and foods  
  • No return and no refund available for customized orders.
  • For non customized orders, we can accept returns within 7 days, if refund is approved, it will be credited to the original payment method within 7 days
  • All products will be delivered within 10 days from when the order is placed.



  • For international orders, Flat fee of USD30/ GBP30/ SGD40/ AED100 is charged depending on the currency you are shopping in.
  • Duties & Taxes for international orders are not included in your order and are applicable over and above the shipping charges paid at checkout.
  • The deliveries are dispatched to the shipping address recorded at checkout.
  • Most countries charge duties on imported items which are levied at the time of port entry, and they vary based on the destination country and the products imported.
  • Customers to pay the applicable duties and taxes directly to the shipping agency at the time of order delivery. If a customer refuses to pay these charges and therefore delivery is not possible, no refunds will be entertained. You may refer to our Return & Exchange Policy for more details.
  • All orders are processed from our warehouse in Hyderabad, India
  • no return, no refund
  • The duration in which the product is delivered varies from one country to an other 


  • Post shipping, the details of tracking number and information of the shipping agency will be shared via email.
  • Orders can be tracked using the consignment/tracking number on the shipping partner’s website.
  • Our delivery partners will attempt to deliver the package three (3) times before its returned to us. In case it is returned to us after 3 attempts, no refunds will be entertained. Please refer to our Return & Exchange Policy for more details.
  • Please ensure the complete shipping address including zip code and a mobile number to ensure hassle free delivery.
  • In case of failure to deliver due to incorrect details, no refunds will be entertained. Please refer to our Return & Exchange Policy for more details.


  • For Domestic orders, we accept all major debit & credit cards (including Master card, Visa & American Express), Net Banking options across major banks as well as recognized Wallet & UPI options
  • For all International transactions, we accept major Credit Cards (including Master card, Visa & American Express) as well as payments via PhonePay (third party payment gateways)
  • American Express credit cards may not be accepted for some transactions, due to some technical issue with our payment partners. However, American Express card transactions can be routed through PhonePay accounts
  • Please Note: As per RBI regulations in India, all credit and debit cards issued in Indian Territory cannot be used for transactions in international currency by default unless overridden by the card holder explicitly with the bank


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  • Terms and conditions

The B Factory

Banjara Hills, Hyderabad, Telangana, India

+91 9121602400

Copyright © 2024 The B Factory - All Rights Reserved.

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